The standard Drift delivery service is Next Day delivery and is free of charge within the UK. The Drift delivery services and charges are as follows:
In most cases, we use UPS to deliver your Drift mattress. You will receive a UPS Ship Notification email directly to the email address that you provided when you ordered, once the order has been received into the UPS network. This email contains the UPS tracking code, and a link to the UPS website, where you can see the status of your delivery, request more frequent status updates, and also change your delivery date. UPS will also email you directly with a Delivery Notification once the delivery has been made or with an Exception Notification if, for example, they have attempted a delivery but without success. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
If something happens which is outside of our control, and affects the estimated date of delivery, UPS or the Drift team will let you have a revised estimated date for delivery of the goods.
Delivery of the goods will take place when we deliver them to the address that you gave to us during the online ordering process. If you want us to deliver to a different address you should notify us by email at firstname.lastname@example.org or telephone on 08000 854 954.
Delivery will be to the inside of the doorstep of the property at the address. If, at your request, the goods are taken anywhere else on the property when delivered, then we and any third party contractor will not be liable for any damage to fixtures, fittings or the structure of the property.
The driver will not ask to see any form of ID and will not satisfy himself that the person accepting the delivery is you or a person authorised by you to accept delivery of the goods.
Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will let you know, cancel your order, and give you a refund.
You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
For full details of our returns policy and 100 night trial, please refer to our Terms & Conditions.
Returned mattresses will be collected by a third party company of our choice. Once we recieve notification that you wish to return, we will pass your contact details on and our third party company will contact you directly within 48 hours. Usually they will contact you via text message.
You are responsible for passing the goods over to the collection company and ensuring that they are in an acceptable condition. We will not accept returns of any mattresses which are damaged as a result of any kind of accident or abuse, or if the mattress is in a soiled or unsanitary condition, this includes mattresses which have been left outside.
Please note the free collection/return under our 100 Night Trial does not apply in respect of delivery outside the UK (the same delivery charge made on the initial delivery will be charged in respect of returned goods).